Shipping policy
🚚 Shipping Policy – The Crafty Lady
At The Crafty Lady, each item is carefully handmade to order, ensuring high quality and attention to detail.
📦 Processing Time
- Processing time: 2–5 working days
- Custom and personalised orders may take slightly longer depending on design complexity
- Orders are processed Monday to Friday (excluding weekends and bank holidays)
🚛 Shipping & Delivery
We use reliable courier and postal services to ensure your order arrives safely.
- UK Delivery Time: 1–3 working days after dispatch
- Shipping costs are calculated at checkout
Once your order has been dispatched, you will receive a tracking number where applicable.
🌍 Delivery Areas
- We currently ship within the United Kingdom
- For international orders, please contact us before placing your order
⚠️ Important Information
- Please ensure your shipping details are correct before completing your order
- We are not responsible for delays caused by postal or courier services
- Once your order has been dispatched, it is in the hands of the delivery provider
📦 Parcel Insurance
- Shipping does not include insurance by default
- Insurance can be added upon request at an additional cost
- The Crafty Lady is not responsible for lost or damaged parcels if insurance is not selected
❌ Failed Deliveries
If delivery fails due to:
- Incorrect address
- No one available to receive the parcel
The customer will be responsible for any re-delivery charges